How to shop
1) Selection of goods
Hovering over the Products item in the top menu will display a submenu with product types, which you can then select by clicking. To make it easier to navigate the listings, use the filters provided. Clicking on the thumbnail in the listing will take you to the product detail.
Before adding the goods to the cart, check and possibly select the variant (color / size / side).
After selecting the "Add to cart" option, a window will appear with your selected option, information about adding it to the cart and then you will be given the choice between continuing with the purchase ("Select additional goods") and ordering procedure ("Checkout")
2) Shopping cart
After selecting the "Checkout" option, or by clicking on the shopping cart icon in the top right, you will be taken to the shopping cart.
Here you can see a summary of the goods you have added to your cart. Here you can adjust the quantity of pieces. The system automatically recalculates the price, including discounts.
If you have a discount coupon, enter it in the appropriate field below the items in your cart.
In case you want to continue shopping, click on the "Back to Purchase" button. To continue with the order, select "Continue order"
3) Shipping and payment
On this page, select your desired shipping and payment method.
To see the shipping and payment methods, please go to Shipping and payment page.
In the right panel, you can immediately see the price for shipping and payment, as well as the total price of the order.
To step back, select the "Your shopping cart" button.
Select "Continue Order" to proceed
4) Personal data
In this step, you can log in to your customer account.
If you do not have a customer account yet and want to create one, check the checkbox on the bottom of the page „I want to register“. The account will be made to further usage.
If you're shopping for a business, check the "Business customers" box to see the business and freelancer portion of the form.
If the delivery address is different from the billing address, select the "Delivery address (if different from billing)" box to display a form to enter the delivery address.
You can add any note to the order below the form.
to continue, select the "Continue to order" button
5) Order Summary and Confirmation
By clicking on the "Send order" button, you confirm your order to us.
Order confirmation
When the order is successfully shipped and entered into the database, you will see a confirmation of your order in the browser.
You will receive the same confirmation by e-mail.
Delivery and payment
Goods are usually dispatched on the same day (if ordered by 13:00) or the next working day. When the goods are shipped, the customer is informed of this fact by e-mail.
With each shipment, the customer receives a tax document (invoice). If the product does not contain a warranty card, the warranty card becomes an invoice.
Possibility of returning goods and complaints
By law, each of our internet customers has the right to withdraw from the purchase contract within the statutory period of 14 days without giving a reason. To withdraw from the purchase contract, the buyer can use the Withdrawal form from the contract.
The conditions under which it is possible to return, exchange or claim goods can be found in the Complaints Procedure.
Full Terms and Conditions
The full terms and conditions for shopping in the Pinguin e-shop can be found on this page.